Returns Policy

Refund of purchase

We do not offer refunds. Under Australian law, you are only entitled to a refund in specific circumstances such as where an item is significantly not as described or as per certain circumstances under our warranty section

Exchange of purchase

Please choose carefully as does not normally accept return of goods where you have simply changed your mind.

You can return for refund or exchange a purchase when:

  • As per certain circumstances under our warranty section
  • Goods are supplied incorrectly*
  • Goods vary from their description*

*We must be notified within 2 days of receipt of goods that they are incorrectly supplied or described. These goods are to be returned unused. Please retain your invoice as proof of purchase. We will pay for the return shipping by e-mailing you a pre-paid return label via Australia post, which you will affix to the item and drop off at the post office to come back to us. In the case of a courier, we will authorize a pre-paid return in which case you need to deliver the item back to the closest Toll Ipec depot where the pre-paid return authority will be waiting. We cannot arrange a pick-up from your delivery address.